At Digital Health Coach, we are committed to providing you with exceptional counselling and support on your journey to health. We understand that sometimes schedules change, and we try to make the cancellation process easy and fair for everyone involved.
- Cancellation of appointments
If you need to cancel or reschedule your appointment, please let us know at least 24 hours in advance.
Cancellations made less than 24 hours before the scheduled appointment may be subject to a cancellation fee of 30 euros.
Appointments cancelled without notice will be charged in full. - Cancellation of subscriptions and memberships
Monthly or annual subscriptions can be cancelled at any time.
To avoid being charged for the next billing cycle, you should submit your cancellation at least 3 days before the renewal date.
Partially used subscription periods will not be refunded. - Cancellations of programmes and coaching packages
For coaching packages consisting of multiple sessions, a full refund, less any administration fees, may be given if the cancellation is made before the start of the programme.
Once the programme has started, refunds will be considered on a case-by-case basis depending on the number of sessions completed. - Emergency cancellations
We recognise that emergencies can occur. If you are unable to attend your session due to illness, family emergencies or other unforeseen circumstances, please let us know as soon as possible. We will do our best to accommodate you. - How you can cancel
To cancel or reschedule your appointment, please contact us via:
📞 Phone: +1-(254) 939-3684
✉️ Email: contact@digitalhealthcoach.site
- Refunds
Authorised refunds will be processed within 7-10 working days via the original payment method. - Policy Updates
Digital Health Coach reserves the right to change this policy at any time. Any changes will be posted on our website and continued use of our services will require acceptance of the updated terms.
If you have any further questions or concerns regarding our cancellation policy, please contact us directly.
Thank you for choosing Digital Health Coach — we look forward to helping you achieve your wellness goals!